Anthea & Zack Yousaf | Lilyfield We recently sold our unit in Abbotsford with Charles as our agent and wanted to provide some feedback on our experience with the selling process.
This was our second time advertising our place and we had had a terrible experience with our first agent a year ago.
From meeting Charles we had an overwhelming sense of sincerity, he took his time explaining the process and what he felt the positives would be by going with him/Harris Partners, the experience he has had in the industry was evident in that first meeting.
Throughout the process we honestly cannot say a bad word about Charles, he exceeded our expectations and that is a hard task as one of the first things I said to Charles was that I am extremely high maintenance and expect a certain level of service and he did not disappoint!
To name a few of the qualities we really appreciated:
• His communication was amazing, always texting/calling/emailing me back if I had any query or question and feedback after every appointment • His honesty and advice on what our next steps should be, we obviously would have loved to have achieved a higher price, but the outcome is a reflection of the market and not of Charles’ experience as an agent. He didn’t just tell us what we wanted to hear. • He was always available, I never knew which his days off were or when he stopped working each day exceeding the level of service I was expecting • The years of experience that he had, which was evident in the strategies and advice he presented • His amazingly calm demeanour which was so refreshing, especially in a sales environment • He was so professional and never engaged in negative conversation/feedback and there was plenty of opportunity to!
Selling/buying is undoubtfully a stressful time but Charles never disappointed and made the whole process as painless as possible.
We have told Charles throughout the process how happy we were with him and it’s rare that I have such a glowing feedback for a paid service, but more so the reason to write this email and pass on our sincere thanks to Charles and wish him all the very best especially in his career & hope that this ensures he gets a nice fat bonus as he truly deserves it!